Cedar Valley Humane Society

I have just started volunteering here and I enjoy it so much. The staff really cares about all the animals. They are friendly and very helpful. They keep documentation about each animal to help people have a compatible match. The place is very clean. I love going there and giving a dog time to frolic in the play yard with the toys and taking them for walks.

This review is about a single staff member, not the animals or facilities. I called today and asked about their feral cat program, and I misspoke when it's actually named the Barn Cat program. The woman on the phone could not understand I what I meant from context clues even though I was transferred to her after the first lady (very lovely) understood me and wired me to her. She was rude, condescending and had a huge attitude. While everyone is allowed to have bad days, never have I had such a unpleasant experience with a shelter staff worker. The lack of empathy that this woman had was the type you would experience with animal control, not a no-kill shelter that has many positive reviews. There is no excuse for that type of unprofessionalism in the workplace, please do better. If you don't like your job or where you volunteer, find a different place and don't take it out on others trying to do a good thing for the community. ***If you are nasty to humans, I cant imagine how you act to those who cant speak.*** It breaks my heart to leave a bad review here, but she's 100% not fit to answer calls for such a paw-sitive cause shelter. This call took place at 2:45pm on Wednesday December 6th 2023. ))::

Surgery Requirements An appointment is required for all companion animals. All healthy cats and dogs over the age of 8 weeks and weighing at least 2 pounds are eligible for surgery. All animals receive the following: Brief veterinarian exam Sedation and pain medicine General anesthesia Spay or neuter surgery performed by licensed veterinarian Tattoo on abdomen or incorporated into the incision Snack during recovery Tender, loving care Payment Full payment is due at pick-up. We accept cash and credit or debit cards*. *a $2.00 service fee will apply to all card transactions. Surgery Fees Please note that occasionally additional charges may apply: In order to maintain a flea-free environment for all of our guests, all pets that arrive for surgery are inspected for evidence of flea infestation. If your pet is found to have fleas; it may be given CAPSTAR flea treatment at an additional $3 charge to you. You may also be charged a nominal fee if your pet requires an antibiotic injection or other special circumstance medications. In all cases, if these charges will exceed $25 you will be contacted. Please make sure that we have a phone number where we can reach you on the day of services.

I couldn't recommend this place more, for a potential fur family member! The staff is very professional, and they understand if there's a problem, and have to bring a pet back. After we had to put our beloved dog to sleep, that we got from there 15 years ago! We were looking for another potential fur family member. This is Lupe, or, Rosie. We wish we could have kept her. I hope and pray she finds another better, patient family to protect and fall in love with her.

I know what was written here before, it was not very kind. This is attributed to not only post-event anger and pain, but also a lack of understanding. After receiving my email, which admittedly was even angrier, the director of this facility called my wife and I. We had a very heartfelt conversation and she took the time to explain to us why she had made the decision she did in regards to our cat. I do understand that none of these decisions are easy, and what previously felt like a pulling of the rug, was actually her trying to do what was in our cats best interest from their point of view, just as we were trying to do what was in her best interest from ours. With that understanding, and now knowing that they do in-fact weigh things with your pets best interests in mind, I have chosen to rewrite this and change the rating. Thank you for taking the time to call us and explain where you were coming from, it eases our minds greatly. As was stated, many times it is a thankless job trying to take care of all those animals with limited staff and limited resources. So thank you again for taking time out of your day to contact us.